WHEN WILL MY ORDER SHIP?
General orders usually ship in 2-3 business days; holiday season processing times may be slightly longer. You may add RUSH service for a guaranteed ship date. Orders with personalized foil text usually ship in 5-6 business days and cannot be rushed. Shipping time is in addition to production time. Click to view our Production Time Schedule.
I AM IN A HURRY, HOW CAN I GET MY ORDER FASTER?
Our RUSH service decreases in-house production time and guarantees your order will ship in 2 business days for an additional charge. Shipping time is in addition to production time and is determined by your chosen method of shipping. Some items such as personalized foil cannot be rushed.
You may choose from FedEx Ground, Express 3-Day, 2-Day, and Next Day PM or Mail (when applicable). We do not ship internationally or to PO Boxes or APO/FPO addresses. Please enter a physical U.S. address.
CAN I SEE A PROOF OF MY ORDER BEFORE IT PRINTS?
For a second chance to view your design layout and text accuracy we will email you a proof for $8 per item. Proofs are emailed within 1-2 business days of order submission. Typically, orders will then ship within 1-2 business days of proof approval; holiday season processing times may be slightly longer. You must give proof approval prior to an order being printed. Order delays due to awaiting proof approval are not included in our processing time estimates. If a customer approves a proof that contains an error, we consider that error to be the responsibility of the customer.
There is a $99 die fee for personalized foil plus a foil stamping fee of .36 cents per piece. A proof is required for personalized foil (at no charge). Your personalized foil order will ship within 3-4 business days after we receive your proof approval.
WILL MY PHOTOS BE PRINTED SHINY OR MATTE?
Your photo will be digitally printed with a matte photo finish directly on your chosen design. For best results use the highest resolution image available for your camera.
DO YOU OFFER PHOTO RETOUCHING?
Yes, basic photo processing including color correction, sharpness, red-eye correction, and black and white or sepia tone effects, are included at no additional charge. Advanced photo retouching, including the artistic removal of unwanted marks or objects, is available by request for $25 per photo.
HOW CAN I TRACK THE STATUS OF MY ORDER?
Login and visit the Order Status link. Once your order has shipped, a tracking number will be provided.
WHAT IF I MADE A MISTAKE ON MY ORDER?
Please consider ordering a proof for items with lengthy or complicated text. We are not responsible for incorrect or incomplete text. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 25% discount or apply the discount that was on the original order, whichever is greater. Most orders with an error are reprinted and shipped within one business day.
ORDER CHANGES AND CANCELLATIONS
Payment for each product is immediate upon placing the order. Once an order has been submitted, there is a $5 fee to make a change or to cancel. If an order is cancelled after it has entered into any stage of production, cancellation fees will apply. If the order has already gone to print, you will be charged in full. Please make sure that you are satisfied with your selections before submitting an order. Changing an order while in process may increase our processing time.
Personalized products may not be returned. If you should need to have your order redone, it will be processed with a courtesy rush (usually 2 business days). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season.
WANT TO REORDER AN ITEM?
Simply find the product originally ordered and delete the personalization from the sample. This blank item simply acts as a placeholder for payment. In the special instructions field on the item, please notate that this is a reorder and provide your original order number. That's all we need! Proceed through checkout as before. We'll reprint and ship exactly as the original order.
An important part of your shopping experience with us is your satisfaction with the products you've ordered. If your order was not filled properly or if it became damaged or lost in shipping, please contact our Customer Service Department. We will work with you to replace your order. Any problems with your order must be reported within 14 days of delivery. We will not be able to offer credits or replacements after that time period. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage.
Please view our Policies Page with further questions.